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Instagram Message Reactions (Send & Receive) Support

Feature Request

Hi team,

We're building a CRM using the Zernio API and would like to know if you have plans to support Instagram message reactions.

We would need support for both:

  1. Receiving reactions

    • Webhook event when a user reacts to a message.

    • Information about which message was reacted to, the emoji, and who reacted.

  2. Sending reactions

    • An endpoint to react to an existing Instagram message by its message ID.

    • Similar to the current WhatsApp/Telegram reaction endpoint.

The Meta Instagram Messaging API already supports message reactions, so we'd love to have this feature exposed through Zernio as well.

This would be a very valuable feature for CRM and customer support platforms.

Thank you!

For example:

{

"event": "message_reaction",

"account_id": "INtXXQWhTFuGPueAtiyHLA",

"chat_id": "5CWO03IjVtG8hemYX9K8BQ",

"message_id": "e-y2nNLOUFinDmrEPBQ6bA",

"reaction": {

"emoji": "❤️",

"action": "add"

},

"sender": {

"attendee_id": "kS5WgBZ-Vme64AB6Bub-yQ"

},

"timestamp": "2026-08-06T15:20:00Z"

}

Posted by Diogo Salvador ·
Status: Completed1 comment

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Comments1

  • Miquel Palet López changed status to Completed
    Team•

    Aug 7

    Pinned

    Hey Diogo, this is live now, both directions, on Instagram and Facebook Messenger.

    Sending: POST /v1/inbox/conversations/{conversationId}/messages/{messageId}/reactions with { accountId, emoji }, and DELETE on the same path to remove it. Any standard emoji, passed through as you send it.

    Receiving: the reaction.received webhook fires when someone adds or removes a reaction, with the message it was on, the emoji, and who reacted. It also lands on the message in the Inbox.

    Docs: add a reaction (https://docs.zernio.com/messages/add-message-reaction) and remove a reaction (https://docs.zernio.com/messages/remove-message-reaction).