Follow-up: Instant Form Messaging Features & Human Agent Access

Hi Zernio Team,

We noticed two messaging features in the latest Meta Ads Manager UI and would like to confirm whether Zernio supports them through the API.

1. Instant Form — Start a Messenger Conversation

When creating an Instant Form, Meta provides a “Start a Messenger conversation” checkbox. After a lead submits the form and consents, Meta can initiate a Messenger conversation containing their contact information.

Can Zernio enable this setting when creating Instant Forms?

2. Ad Level — Instant Form Lead Nurturing

When editing a lead ad, Meta now offers three follow-up channels:

• Chatting with Messenger

• Chat on Instagram

• Chat on WhatsApp

Can Zernio expose these three options through the API, including WhatsApp number selection, so we can configure them during ad creation? How’s the raise with Meta going on? We are quite desperate to use the options.

3. Human Agent — 24-Hour to 7-Day Reply Window

We previously encountered a Meta permission error when using the HUMAN_AGENT message tag.

Could you confirm whether Zernio's Meta App has Human Agent Advanced Access? If not, could you apply for or enable it, so our support staff can reply to eligible customer conversations between 24 hours and 7 days after the customer's last message?

Please let us know which features are already supported and which require API updates or additional Meta permissions.

Thank you!