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Folders to group connections across platforms and profiles (separate from post composer Account Groups)

The problem When one account manages many brands, locations or teams, Connections and WhatsApp → Overview become long flat lists. You can only filter by profile, platform, type or status. Profiles don't always match how we work either: one brand's WhatsApp number can sit in one profile while its Meta Ads and Google Ads sit in another, and one ad account can serve several brands. To see everything for a single brand, we have to jump between screens.

Not the same as Account Groups Account Groups in the post composer are useful for picking accounts when creating a post. But they only hold posting accounts (WhatsApp numbers aren't listed), and they don't change how the dashboard itself is organised. This request is about organising the dashboard.

What we'd like Named folders that can hold connections from any platform and any profile. Example by brand:

📁 Brand A

  • WhatsApp: Brand A main number

  • Meta Ads: Brand A ad account

  • Google Ads: Brand A ad account

📁 Brand B

  • WhatsApp: Branch 1 number

  • WhatsApp: Branch 2 number

Or by team:

📁 Customer Service: 4 WhatsApp numbers 📁 Admin: 2 WhatsApp numbers

Where folders would help

  1. Connections: filter or collapse by folder

  2. WhatsApp → Overview: filter senders by folder

  3. Inbox and Ads: filter conversations and campaig

  4. API: list a folder's accounts, so integrations can mirror the same structure

Why it matters You can spot a problem for one brand quickly (e.g.tion), new team members find the right accounts inone click, and the dashboard stays usable as the number of connections grows.

Related: "Creating Account Group & Platform Management"

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Comments1

  • RED EAGLE DIGITAL

    •

    Oct 1

    We'd use this every day. Our team manages many WhatsApp numbers plus Meta Ads and Google Ads accounts across several brands, and today we search through flat lists on Connections and WhatsApp Overview to find the right one. Folders per brand or team would save us time on every login. Happy to test an early version.