Most comments that should trigger an automation are left without an answer, and the DM is never sent.
Out of 499 comments with the keyword, only 187 fired the automation. (63% fail rate)
It's most likely because Meta doesn't send a webhook for every comment.
So could the automation reconcile against the comments you already get from the API? Every comment shows up correctly in Zernio's comment inbox, so a simple reconciliation should fix it.
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In Review
Feature Request
About 1 hour ago

z
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In Review
Feature Request
About 1 hour ago

z
Get notified by email when there are changes.