Skip to main content

Feature request: Edit and unsend Instagram DMs via Inbox API

Feature Request

Hi Zernio team,

We use Zernio’s Inbox API to send and receive Instagram DMs inside our CRM. We’d like to request support for two actions on messages sent by the connected Instagram account:

  1. Edit a sent Instagram DM.

  2. Delete/unsend a sent Instagram DM.

We saw that Zernio already has generic message endpoints:

  • PATCH /v1/inbox/conversations/{conversationId}/messages/{messageId}

  • DELETE /v1/inbox/conversations/{conversationId}/messages/{messageId}

However, the documentation currently says editing is only supported for Telegram, and deleting is not supported for Instagram.

Our use case is to let support/sales agents quickly correct or remove messages sent by mistake from our CRM, with local time limits and audit logs. We already support this flow for WhatsApp through another provider, and would like to offer a similar experience for Instagram.

Do you have plans to support editing or unsending Instagram DMs via API? If this is a Meta/Instagram API limitation, could you confirm whether there is any alternative approach or recommended implementation?

Thank you.

Posted by Diogo Salvador ·
Status: Rejected2 comments

Log in to comment and vote

Comments2

  • Miquel Palet López

    Team•

    Sep 9

    Hi Diogo, this is a limitation of Meta’s official Instagram APIs: they currently expose no endpoints to edit or unsend a sent DM, so we cannot support these actions through the Inbox API.

    Meta’s message-edit webhook only notifies us when a message is edited in Instagram; it does not let us perform an edit. There is currently no supported API workaround. Agents would need to use Instagram directly for these actions.

    We’re marking this request as rejected for now because it depends on capabilities Meta does not expose. We can revisit it if Meta adds official API support.

    • Diogo Salvador

      •

      Sep 9

      Ok sir, thx for the reply