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AppSumo Legacy Tier 2: Inbox add-on pricing feels unfair when only using 1 WhatsApp account

Feature Request

Hola Zernio team,

I’m an AppSumo Lifetime Deal Tier 2 (Accelerate) customer from when the product was still called Late. I bought the deal at the time to support the project, and I also purchased the full Analytics add-on.

After the May 2026 pricing changes, I understood that everything was being simplified. However, after speaking with support, I was told that AppSumo legacy deals do not migrate to the new usage-based model, and we keep the old add-on structure.

The specific issue is this:

  • To enable Inbox (required for proper two-way WhatsApp usage), Tier 2 users are charged a flat $50/month.

  • My friend with Tier 1 pays $10/month for the same add-on.

  • This charge is flat per tier, not per account. So even if I only want to use 1 single WhatsApp account, I still have to pay the full $50.

This feels unfair for a few reasons:

  1. As an early AppSumo customer, I already paid upfront to support the tool’s growth.

  2. $50/month is quite expensive if I only need Inbox for one WhatsApp line.

  3. The new “everything included” model doesn’t apply to AppSumo legacy customers, which creates two different experiences.

Suggestion / Idea:

It would be much fairer and more aligned with the new pay-per-account model if add-ons like Inbox (and possibly Analytics) were charged per connected account instead of a high flat fee based on the AppSumo tier.

For example: $1 or $2 per account per month that actually uses Inbox.

This way, someone who only needs 1 WhatsApp account would pay very little, while users managing many accounts would pay proportionally. I believe this would be a better and more scalable approach for legacy AppSumo customers.

Is there any possibility of reviewing the add-on pricing for AppSumo legacy users, or at least considering a more granular per-account model?

Thank you for reading and for the work you’re doing with the platform.

Best regards,

Posted by Aware Doctor ·
3 comments

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Comments3

  • Nikos Merianos

    •

    Oct 6

    I am in too.

    I have a Tier 4 and I should pay 150€ / month to access only one account which makes the add-ons useless to me.

    A Pay As You Go would be way better. You don’t lose any money, you simply get paid for the actual usage of the service and we as AppSumo users we find the platform more interesting.

  • Gustavo Suim

    •

    Jul 6

    I feel the same way. I have the Tier 2 deal as well.

    I understand that another option would be to give legacy Tier 2 users unlimited access to features like Posts, Analytics, and Inbox, or at least offer a paid migration option to the new pricing model.

    Right now, any new customer has access to more features than those of us who supported Late during the AppSumo campaign.

  • Dalek

    •

    Jul 2

    I too would love a per-workspace add on but this type of request tends to be rejected unfortunately.

    I have become a sole user for my tenant but if I want to try/use inbox I have to pay for 50 workspaces worth of inbox just because I bought a higher tier during the appsumo offer it’s very rough :\