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7 day response window

Feature Request

Can you guys increase the response window from 24 hours to 7 days? After someone ghosts our messages,, we are only able to text them through Zernio in the first 24 hours of no response. Other services (such as Manychat) allow manual responding (with a human tag) up to 7 days through the app. It’d be great if you could implement that as well.

Posted by Christian Kadivec ·
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Comments1

  • Miquel Palet López

    Team•

    Aug 26

    Our side of this is already built: POST /v1/inbox/conversations/{conversationId}/messages accepts messagingType: "MESSAGE_TAG" with messageTag: "HUMAN_AGENT", which is exactly the Meta mechanism that extends the human-typed reply window from 24 hours to 7 days (the same one Manychat relies on). What is blocking it is Meta's approval of HUMAN_AGENT on our app, which we have submitted and is still in review, so sends carrying the tag currently come back rejected by Meta (403 on Instagram, error 100 subcode 2018276 on Facebook). The timeline there is Meta's, not ours, so we will not invent a date, but we check daily and will tell every affected customer the moment it lands. Two things worth noting meanwhile: the tag is API-only today, the dashboard Inbox does not attach it, and if reaching people well after the window is the core need, WhatsApp approved templates can open a conversation at any time. We are keeping this open until the approval is through and the dashboard sends the tag too.